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Vtiger CRM (Open Source)

Vtiger Open Source is a self-hosted, Mozilla Public Licence CRM with over 5 million downloads, covering contacts, pipeline management, help desk, inventory, and email automation. It is the community edition of the Vtiger platform and is several major versions behind the cloud product, but it remains a capable, free self-hosted option for teams that need core CRM functionality.

3.8/5(412 reviews)full-suiteFree (self-hosted open source)

Our verdict

Last verified Jun 12, 2026

One of the most downloaded open-source CRMs (5M+ downloads) with full-suite coverage and strong G2 rating (4.3/412 reviews); score reflects that the self-hosted edition lags the cloud product by multiple major versions and lacks AI/mobile parity.

4.3(412)
G2
Rating
3.8/5
412 reviews
Users
0
Verified users
Starting at
Free (self-hosted open source)
open-source free; cloud edition starts at paid per-user plans
Category
full-suite
Market segment

Key Features

Contact and account management
Sales pipeline with opportunity tracking
Help desk with automatic email-to-ticket conversion
Inventory management (products, price books, taxes)
Email campaigns and marketing automation
Workflow automation on record save or schedule
Reporting with pivot tables and charts
200+ marketplace extensions
REST API for third-party integrations
Multi-channel communication (email, phone, SMS)

Pros & cons

Pros

  • 5 million+ downloads and proven at scale in 400,000+ businesses
  • Covers contacts, pipeline, help desk, and inventory in one free package
  • 200+ marketplace extensions for customisation
  • Strong G2 reputation (4.3 from 412 reviews)

Cons

  • Open-source edition trails the cloud product by several major versions
  • AI features (Calculus AI) and best mobile app are cloud-only
  • Community support only; no vendor support on self-hosted edition

Detailed Information

No information available for Inventory Tracking Methods.

Best For

Budget-conscious teams wanting a proven, feature-complete free CRMOrganizations needing contacts, pipeline, help desk, and inventory in one systemTeams comfortable managing their own server infrastructure

Not ideal for

Teams needing cutting-edge AI features (cloud-only in Vtiger)Large enterprises needing premium support without switching to the cloud edition

Integrations

Gmail
Outlook
Zoom
QuickBooks
Twilio
REST API
200+ marketplace extensions

ROI Calculator

Frequently Asked Questions

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0 verified users

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Additional Information

Category
full-suite
Price Range
Free (self-hosted)
Pricing Model
open-source free; cloud edition starts at paid per-user plans

Company Information

www.vtiger.com/open-source-crm/