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OroCRM
OroCRM is an open-source B2B CRM built on Symfony (PHP) by Oro Inc., offering 360-degree account views, multi-channel lead and opportunity management, customer segmentation and workflow automation. The Community Edition is free to self-host under OSL-3.0 and targets B2B organisations with complex sales cycles, particularly those in e-commerce or distribution.
3.5/5crm-platformFree (Community edition, self-hosted)
Our verdict
Last verified Jun 12, 2026
Powerful B2B CRM with best-in-class 360-degree account views and workflow builder; adoption is narrow outside e-commerce/Magento circles (1k GitHub stars), and no verified third-party aggregate ratings found.
3.5/ 5
Editorial scoreRating
3.5/5
Editorial score
Users
0
Verified users
Starting at
Free (Community edition, self-hosted)
open-source community free; Enterprise starts at ~€20/user/month
Category
crm-platform
Market segment
Key Features
360-degree account view aggregating orders, emails, support tickets and interactions
Lead and opportunity management with customisable stage-based pipelines
Visual workflow builder (drag-and-drop) for multi-step sales processes
Customer segmentation by order history, account type, geography or behaviour
Marketing campaign tools with multi-channel tracking
Customisable reports and dashboards
REST API for deep integration
Pros & cons
Pros
- Free Community Edition with full source code
- Excellent 360-degree B2B account management
- Visual no-code workflow builder
- Deep Magento/OroCommerce integration for e-commerce CRM use cases
Cons
- High server requirements and steep learning curve
- Smaller community than Odoo or ERPNext
- Community edition lacks eCommerce and marketplace modules
Detailed Information
No information available for Inventory Tracking Methods.
Best For
B2B companies with complex, multi-stage sales cyclesE-commerce and distribution businesses integrating CRM with Magento/OroCommerceDeveloper teams wanting a flexible Symfony-based CRM to customise
Not ideal for
Small teams needing quick setup — high server requirements and steep learning curveNon-technical teams without a developer or implementation partner
Integrations
Magento
OroCommerce
Google Workspace
Outlook
Zendesk
REST API (Symfony-based)
ROI Calculator
Frequently Asked Questions
Quick Navigation
0 verified users
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Additional Information
- Category
- crm-platform
- Price Range
- Free (self-hosted Community)
- Pricing Model
- open-source community free; Enterprise starts at ~€20/user/month