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erxes
erxes is a source-available, self-hosted Experience Operating System (XOS) that unifies CRM, marketing automation, sales pipeline, customer support, and operations in a single plugin-based platform. Built in Ulaanbaatar, it positions itself as an open-source replacement for HubSpot + Zendesk combined.
3.8/5full-suiteFree (self-hosted Community Edition)
Our verdict
Last verified Jun 12, 2026
Broad platform with impressive multi-channel integration depth and active maintenance (v3.0.33 released June 2026), but modest 4k GitHub stars limits reputation score; source-available licensing and plugin complexity reduce segment clarity.
3.8/ 5
Editorial scoreRating
3.8/5
Editorial score
Users
0
Verified users
Starting at
Free (self-hosted Community Edition)
freemium
Category
full-suite
Market segment
Key Features
Unified inbox (email, Messenger, WhatsApp, Telegram, social media)
Sales pipeline with Kanban boards
Contact and account management
Lead generation via forms, pop-ups, and landing pages
Marketing automation workflows
Customer support ticketing (Frontline plugin)
Plugin marketplace for extensibility
GraphQL Federation + tRPC microservices backend
AGPL v3 Community Edition free to self-host
Pros & cons
Pros
- Genuinely unified platform replacing multiple SaaS tools
- Wide omnichannel integrations (WhatsApp, Telegram, social media)
- Actively maintained — v3.0.33 released June 11, 2026
- Plugin-based architecture for unlimited customization
- 100% data privacy — no third-party telemetry on self-hosted
Cons
- Source-available (not fully open-source): some advanced plugins require commercial license
- Moderate GitHub star count (4k) versus Twenty or Krayin
- Complex microservices architecture requires DevOps expertise
- Pricing page lacks transparent tier pricing details
Detailed Information
No information available for Inventory Tracking Methods.
Best For
Teams wanting a unified CRM + support + marketing platform on their own serversAgencies and SaaS providers building multi-channel customer experiencesOrganizations requiring deep customization via plugin architecture
Not ideal for
Teams needing a pure sales-only CRM without broader platform complexityOrganizations without a technical team to manage the plugin ecosystemUsers requiring a simple out-of-the-box personal CRM
Integrations
Facebook Messenger
WhatsApp
Telegram
Viber
WeChat
X (Twitter)
Gmail
Twilio
Sunshine Conversations
n8n (via webhook/API)
MCP server (AI agents)
ROI Calculator
Frequently Asked Questions
Quick Navigation
0 verified users
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Additional Information
- Category
- full-suite
- Price Range
- Free (self-hosted); Cloud Starter from $20/mo
- Pricing Model
- freemium